Shipping Policy
At Luxury Hair Extensions by Mary, we strive to deliver your order as quickly and efficiently as possible. Please carefully review our shipping guidelines below.
Processing & Shipping Times
- Pre-orders: All pre-order items have an estimated shipping time of 7-14 business days due to production and quality checks.
- In-Stock Items: Orders for in-stock items will typically ship within 2-3 business days of purchase.
- No Weekend or Holiday Shipping: We do not ship orders on weekends or public holidays. Orders placed during these times will be processed the following business day.
Signature Confirmation
For added security, all wig orders require a signature confirmation upon delivery to ensure your package arrives at the correct destination.
- If your shipping address does not match your billing address, a copy of your photo ID may be required to verify the order.
- Please ensure someone is available to sign for your package to avoid any delays.
Holiday Shipping Delays
Due to the holiday season, shipping may take slightly longer than usual. We kindly ask for your patience as we work to get your order to you as quickly as possible.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please monitor your tracking information for the most up-to-date delivery details.
Returns:
Return Policy
At Luxury Hair Extensions by Mary, we value your satisfaction and strive to ensure a smooth shopping experience. Please review our return policy below.
Order Changes
Once your purchase is made, if you need to make any changes to your order, please contact us immediately at info@shoplhebymary.com. We need a prompt response to adjust your order before it ships.
- Note: Once the order is shipped, no changes can be made. Please double-check your order details before completing your purchase.
No Refunds
Due to the nature of our products, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds once an order is completed and shipped.
If you have any questions or concerns, feel free to reach out to us at info@shoplhebymary.com before making your purchase.
Thanks for understanding and we truly appreciate your support!
